Rider Support Manager - Milano

Milan, Lombardy, Italy · Rider Operations


Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.

As Rider Support Manager you will handle all inbound rider communications to keep riders happy and motivated. The objective is to lead the Rider Support team, drive productivity within the team and identify trends in the rider fleet.

Responsibilities includes:


This role demands an entrepreneurial individual with a track-record of operational management and experience with a national team. The role includes both first hand resolution of tasks and team management.


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