International Customer Service Manager

London, England, United Kingdom · International Management

Description

Deliveroo is on a mission to transform the way the world thinks about food delivery.

Bringing together technology and the nation’s best-loved restaurants, we get high-quality restaurant food to customers fast – in an average of 32 minutes.

In just a couple of years we’ve raised over £350m and become one of the fastest growing tech companies in the world.


What your role would be:

The customer experience function is at the heart of the business – we ensure and support a seamless delivery service for customers, riders and restaurants from start to finish.

As we continue phenomenal growth, the challenge to provide great experience to all parties involved in a sustainable manner becomes ever harder. This role is about helping our markets achieve the step changes required to become the world-leader in food delivery.

This is a dual role – with both geographical and functional coverage.

The geographical element is about supporting our local markets to solve their most pressing needs. Including:

You’ll be working with all our international markets.

The functional element involves building and executing a mid- and long term strategy for how we should be executing behind the scenes – whether that be looking at appropriate communication guidelines and SLAs, creating feedback loops between different business units, tracking performance, aligning reporting, etc. This will involve:

Requirements

We are looking for:

Benefits

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.

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