Mac Support Engineer
Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.
We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.
And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.
It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.
We are looking for a Mac Support Engineer to provide 1st and 2nd line IT desktop support in order to provide an excellent level of customer service to the business.
The IT Service Desk team are responsible for providing support, maintenance to desktop, server and network infrastructure. This covers:
- Desktop Software - based around Office 2016
- Windows Operating System - operating on Windows 7 and Windows 10
- Mac OS – All OS versions
- Desktop PCs and Mac Laptops
- Local Area Network
- Cloud Software – Google and Office 365 administration including Intune
- Firewall / URL Filtering
- Wide Area Network.
This role entails providing support for the desktop estate and as such, this role will require frequent reactive and proactive communication with any staff member in order to give and receive updates on outstanding tasks and Incidents. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them. The role requires a high level of customer service. As communication will be directly with employees, the candidate needs to have a professional yet friendly and approachable manner.
Systems and applications development, support and deployment
Maintain strong relationships
- Top end machinery
- Subsidised gym membership at a proper fancy gym down the road
- Regular game nights, and the legendary “Bun-day Monday”
- Ping-pong table, PS4, dartboard and foosball table as standard office furniture
- Food. So much food. Nom Nom