Customer Experience Lead - Melbourne

Melbourne, Victoria, Australia · Customer Service

Description

The Customer Experience Lead is responsible for leading the Corporate and Social Media support functions in Australia, the Customer Support functions in Manila, and working closely with the other business function Leads within Australia to ensure efficiency and effectiveness in achieving the overall business objectives.

Additionally, the position is responsible for assisting its individual lines of business with development, analysis and implementation of process and procedure, training, performance measurement and management, scheduling and reward/recognition programs.

This position must liaise with its peer Lead roles to ensure effective communication is maintained in order to prevent issues interfering with the successful outcomes. Staying abreast of product updates and changes to operating systems which impact the Live Operations functions and communicating this information to the wider Live Operations team and support roles will also form a key part of this role.

Responsibilities:


Requirements

Preferred Education and Experience

  1. Victorian Certificate or Education (VCE), Higher School Certificate (HSC), or equivalent level of education attainment, or
  2. Minimum 2 years of experience as Manager or Team Leader of a Customer Service Team, or
  3. Minimum 5 years of experience in Customer Service, Call Centre, Logistics or Hospitality environments.

Benefits

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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