Head of Operations - Hong Kong

Hong Kong · Operations


Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.

The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish. The Operations function also leads our internal logistics function which caters to our 1600+ restaurants (and still expanding) across Hong Kong.

As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. This senior-level role reporting directly to the GM will have total ownership over one of our most important functions, and will help our markets achieve the step changes required to become the world-leader in food delivery.

Your responsibilities would include:


This role demands an analytical, people-centric and entrepreneurial leader with a track-record of managing large teams.

1) You need to have great curiosity – be inquisitive and challenge the status quo.We are looking for a confident critical-thinker that can jump into many different problems and situations and come up with constructive, tactical recommendations.

2) We need someone who is invigorated by delivering impact – and seeing the tangible effects. You need to want to make change now – this is less about creating an incredible strategy that will be implemented over the next 5 years, and more continuous decisions and actions that can change the business.

3) There’s a lot to do, so we need someone who can prioritise and make decisions intelligently using data to direct them.

4) You'll definitely do some number-crunching – it’s important to be able to quickly identify issues, inefficiencies and how big these might be.

Some additional requirements include:


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