Head of Operations - Hong Kong

Hong Kong · Operations


Deliveroo’s mission is to bring the world's best-loved local restaurants into everyone's home or office - fast. A startup founded in 2012, Deliveroo has rapidly emerged as the leading player in this fast growing market and has now raised over US$400M in funding from the same top tier investors who invested in Facebook, Spotify and many other global startups. Deliveroo employs thousands of staff around the world and we are further expanding our team in Hong Kong.

Our culture is energetic and entrepreneurial: we’re passionate about enabling everyone to have impact on the company’s growth and evolution, and having a lot of fun along the way.

The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish. The Operations function also leads our internal logistics function which caters to our 1600+ restaurants (and still expanding) across Hong Kong.

As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. This senior-level role reporting directly to the GM will have total ownership over one of our most important functions, and will help our markets achieve the step changes required to become the world-leader in food delivery.

Your responsibilities would include:


This role demands an aggressive, analytical, people-centric and entrepreneurial leader with a track-record of managing large teams.

1) You need to have great curiosity – be inquisitive and challenge the status quo.We are looking for a confident critical-thinker that can jump into many different problems and situations and come up with constructive, tactical recommendations.

2) We need someone who is invigorated by delivering impact – and seeing the tangible effects. You need to want to make change now – this is less about creating an incredible strategy that will be implemented over the next 5 years, and more continuous decisions and actions that can change the business.

3) There’s a lot to do, so we need someone who can prioritise and make decisions intelligently using data to direct them.

4) You'll definitely do some number-crunching – it’s important to be able to quickly identify issues, inefficiencies and how big these might be.

Some additional requirements include:


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