Customer Service Representative (Dubai)
Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.
We work with Dubai's best loved restaurants to deliver their food to homes and offices everywhere. Our customers are as passionate about great food as we are, including an ever-growing number of large and prestigious firms.
Your role will include:
- Actively monitoring orders placed via Deliveroo up to completion
- Answering Inbound calls from Customers/Drivers/Restaurant
- Proactively Liaising with Drivers/Restaurants to ensure orders run smoothly
- Providing feedback to relevant departments to help improve our customer experience
- Investigate and resolve customer complaints and queries
- Respond to customer issues via email and phone
- Excellent written and spoken English.
- Good knowledge the city of Dubai.
- Candidates with proficiency in Hindi and/or Urdu are highly encouraged to apply.
- Genuine passion for providing the highest level of customer service.
- Ability to use multiple systems and multitask in a fast paced environment.
- Able to effectively communicate to a wide range of people via telephone or email.
- Ability to quickly assess a situation and problem solve to point of resolution.
- Must be able to work evenings and weekends.
- Competitive salary
- Medical insurance
- Annual return ticket
- Lots of free food!