APAC Operations Manager

London, United Kingdom · International

Description

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.


What your role would be:

The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish.

As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. This role is about helping our markets achieve the step changes required to become the world-leader in food delivery.

This is a dual role – with both geographical and functional coverage.

The geographical element is about supporting our local markets to solve their most pressing needs. Including:

You’ll be working with all our international markets, but with an APAC focus (working most closely with Hong Kong, Dubai, Singapore and Australia).


The functional element involves building and executing a mid-term strategy for how we should be executing behind the scenes – whether that be how we manage rider inbound rider communications, rider CRM we should be activating, or how we ensure watertight and rapid payment. This will involve:

Requirements

You need to have great curiosity – be inquisitive and challenge the status quo.

We are looking for a confident critical-thinker that can jump into many different problems, markets and situations and come up with tactical recommendations.

You need to think logically and creatively to find a different solution.

We need someone who can work with people from around the world, taking the time to understand their local nuances and challenges, without getting bogged down in why something might not work or may not be working.

We need someone who is invigorated by delivering impact – and seeing the tangible effects.

You need to want to make change now – this is less about creating an incredible strategy that will be implemented over the next 5 years, and more about processes that can change the business in the next 6 months.

There’s a lot to do, so we need someone who can prioritise and make decisions intelligently using data to direct them.

You'll definitely do some number-crunching – it’s important to be able to quickly identify issues, inefficiencies and how big these might be.


We are looking for:

Benefits


We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.

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