Restaurant Support Representative

London, United Kingdom · Customer Service


We’re looking for someone to join our Resolutions team in the role of Restaurant Support Representative. The role will be responsible for handling escalations received from our front line customer support teams and our restaurant partners. You will be the voice of the customer and work together with restaurants to resolve any queries they may have. Our aim is to deliver first class customer service to resolve issues via email (and telephone when required), as diligently and seamlessly as possible. You will demonstrate an unwavering commitment to service excellence, always improve the Deliveroo experience by removing sources of dissatisfaction and ensuring our partners leave your conversation satisfied.

The ideal candidate will have previous experience in the Customer Service/ Hospitality Industry and a clear customer-centric approach.



The ideal candidate is friendly, has a strong attention to detail.



- Discounted gym membership

- Friday Lunch like no other!

- Holiday Package

- Have a real impact on the company’s growth and evolution

- Work with people who love what they do every day

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