Operations Manager - Rider Support

Singapore · Rider Operations


Deliveroo’s mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.

Founded in 2012 Deliveroo has rapidly emerged as the leading player in this fast growing market and has now raised over $600m in funding from the same top tier investors who invested in Facebook.

Operations is the foundation of our business and we are looking for talented individuals to add value to our team. As member of the Rider Operations team, you will be comfortable in an "all hands on deck" environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. You will be tasked with helping scale the business, as we grow across Singapore.


We are looking for a talented person to join our Rider Operations team and lead the Rider Support division. This person will be responsible for designing rider support process, ensuring consistent and quality rider service and rider payment administration. The role will require strong leadership to effectively manage the Rider Support team members, build and review KPIs and drive performance. This is the perfect opportunity to make a mark in an exciting, fast-growing business and develop strong operational and leadership skills.

Your responsibilities will include:



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